Just So We are Clear

For those following Moose's Blog, she was unable to log into Second Life and was afraid she was acused of doing something wrong.  Unable to access Second Life she desperately sent in a ticket to Second Life Support for assistance. 
In the mean time her Mistress, known as MsKathy2005 to some or simply as The Kat, took pity on tha moose and got her back online.
To date there has been no further response from Second Life regarding her previous difficulties logging in.  Here is the response she recieved shortly after she requested assistance.  This is the last she heard from Second Life:

History
Date Created Actions Contact Name Comment
18/2/2010 8:45 PM PDT Sent Information Fog Ontyne Hello Jasmine,
Thank you for contacting Linden Lab support.
Your ticket has been escalated to the relevant department where they will deal your issue further. Your patience is greatly appreciated.
If you need to add anything to the ticket, please click on Help > Ticket History on our website, www.secondlife.com, on the number of this ticket and then on Comment. This will allow that department to see all the messages about that same issue.
Regards,
Fog
Linden Lab Support

Will our moose hear from Second Life?  Did they actually block her access or was it a glitch? Hmm
 
Should moose let the kind folks at Second Life know that she is now able to gain online access?  Or...Should she wait for them to resond to her question first?  Perhaps we should vote on it.  Please vote in the poll!  Please see poll above and select your response.  thank you  :)